Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…
Category: – Products
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…
Inisoft Unveil New Brand and Unified Agent Desktop at Expo
Inisoft will unveil new brand identity alongside powerful unified agent desktop platform at the CC Expo…
Storacall Upgrades Saved Search Option for Call Recording
Storacall has just upgraded the ‘Saved Search’ option on it’s range of ST call recording systems.…
Cortana Can shine with Jabra Headsets – Daniel Gniazdo
Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can…
Jabra Launch Cortana Integrated Contact Centre Headsets
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…
The right tool for the Job? Toolkits for Contact Centres
Right Tool For the Job? Using Toolkits To Help Increase Customer Satisfaction, Revenue, Staff Engagement and…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…
The Power of Conversation in the Contact Centre
The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…
Engage with Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will…
Storm Cloud Importing Calls From Cloud to Premise Based Recording
Storm Cloud Call Import : Importing Calls from the Cloud to Premise Based Recording Infrastructure Storm…
TouchAssist Virtual Assistant Meets Live Customer
TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in…
eg Forecasting Drives Work Planning for HR Departments
eg Forecasting Drives Work Planning for HR Department with new generation forecasting software New module enables…
Grass Roots Launch Tune Customer Experience Survey
Grass Roots and Questback launch Tune Customer Experience Survey Solution – An affordable and innovative customer…
VoiceSage Upgrades To The Big Data Level
Customer contact services leader software boosts its solution to better manage the large volumes of data…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…