Intelecom Introduce Enhancements to Cloud-Based Solution

Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…

Syntec Launch SynPBX Hosted PBX Offering

Syntec Launch SynPBX Hosted PBX Offering Syntec’s private branch exchange (PBX) system is delivered as hosted…

Noetica Launch Voice Platform Built for Contact Centres

Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…

Enghouse Interactive New Attendant Console Microsoft Skype

Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…

Business Systems Vocal WordWatch Award Winner

Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…

Inisoft Unveil New Brand and Unified Agent Desktop at Expo

Inisoft will unveil new brand identity alongside powerful unified agent desktop platform at the CC Expo…

Storacall Upgrades Saved Search Option for Call Recording

Storacall has just upgraded the ‘Saved Search’ option on it’s range of ST call recording systems.…

Cortana Can shine with Jabra Headsets – Daniel Gniazdo

Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can…

Jabra Launch Cortana Integrated Contact Centre Headsets

Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…

The right tool for the Job? Toolkits for Contact Centres

Right Tool For the Job? Using Toolkits To Help Increase Customer Satisfaction, Revenue, Staff Engagement and…

Aspect Introduce Chatbot – Virtual Assistant Technology

Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language…

storm® Powers Up Customer Engagement for Electricity North West

Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…

The Power of Conversation in the Contact Centre

The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…

NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics

NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…

Engage with Customers in an Ultra-Connected Era

Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will…

Storm Cloud Importing Calls From Cloud to Premise Based Recording

Storm Cloud Call Import : Importing Calls from the Cloud to Premise Based Recording Infrastructure Storm…

TouchAssist Virtual Assistant Meets Live Customer

TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in…

eg Forecasting Drives Work Planning for HR Departments

eg Forecasting Drives Work Planning for HR Department with new generation forecasting software New module enables…

Grass Roots Launch Tune Customer Experience Survey

Grass Roots and Questback launch Tune Customer Experience Survey Solution – An affordable and innovative customer…

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