In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Category: – Products
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform Noetica have…
OMNINGAGE Update: Twitter Integration & Email Enhancements
New OMNINGAGE Update: Twitter Integration and Email Enhancements OMNINGAGE have announced updates in their latest release,…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…
Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls
Celebrate 10 years of crystal-clear calls – Get 10% Cashback for 10 years of Jabra Evolve…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling – Reliable and scalable cloud-native call recording…
Sigma Connected Partners with IRIS on AI Technology Roll Out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
Calabrio & Five9 Join Forces to Modernise Contact Centre Operations
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
Unlock Innovations with Avaya Experience Platform
Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Ten Successful Go-Lives for Critical UK Organisations
Ten Successful Go-Lives for Critical UK Organisations – FourNet’s ANTENNA Service Revolutionises Secure Cloud Services Digital…
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Introducing Jabra Engage AI – Coaching for Contact Centre Agents
Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…
Five9 Announces AI Integration with Salesforce
Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…
Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications
Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…