In our last Complaint Handling webinar, we talked about managing volume. This time, we’re asking the…
Category: – Events
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with…
“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
Contact Centres must use Data & Speech Analytics to Thwart Fraudsters
Contact centre operators must use data and speech analytics to thwart fraudsters as agents become the…
Is Your Contact Centre Ready for Consumer Bots?
AI is Calling: Is Your Contact Centre Ready for Consumer Bots? AI assistants are no longer…
Performance Fade: What Happens to Frontline Agents as Complexity Rises
Performance fade: What happens to frontline agents as complexity rises Thursday February 12th 2026 | 10…
CCA Global Unveils Annual Convention 2026
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX Senior customer…
Webinar | CX + EX: The New Leadership Equation in the Age of AI
Join Natalie Calvert (HuddleCX) and Nicola Copcutt (Direct Line Group) as they explore why customer experience…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Sabio Expands Disrupt Programme for 2026
Disrupt ‘26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype Sabio Group…
5 EMEA Predictions Defining CX in 2026 and Beyond
The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses…
Webinar: Protecting Contact Centre Performance During Demand Spikes
Bupa Global and Get Out of Wrap Join Elephants Don’t Forget for New Webinar on Protecting…
Elevate ’25: Preparing for Tomorrow’s Contact Centre
Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre. From analyst outlooks to AI deep dives…
Puzzel Product Launch: Co-Pilot and Live Summary
Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…
Contact Centre Webinar: Breaking the Barriers to AI at Scale
AI is reshaping the way contact centres work – but not every organisation is on the…
Contact Centre Events: Sabio CX Community Day – AI & Automation
If you’re leading or supporting AI transformation in your contact centre, focused on improving customer experience,…
IPI Spotlight – AI: The Next Evolution of Heroism
A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform.…
AI Adoption Strategies: Choosing the Right Path to ROI
AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact…
French CX Leaders Embrace AI Revolution
French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…