AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact…
Category: – Events
French CX Leaders Embrace AI Revolution
French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…
Webinar: How Conversational Intelligence Turns Conversations into Insight
Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations…
Avaya Triage Week – Talk to the People who know Avaya inside out
Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…
Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success
Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
European Contact Centre & Customer Service Awards 2025 Open for Entries
Step into the spotlight as the European Contact Centre & Customer Service Awards 2025 are open…
Elevate ‘25 from Puzzel is less than 2 weeks away – Register Now!
Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a…
Sabio Group Takes It’s Disrupt CX Programme Across Europe
Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…
AI Reality Check: Businesses Struggling To Navigate The Hype
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…
Simplifying Compliance Through Centralised Data Management
Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies,…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver?
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions…
How Do Different Generations Use Customer Service?
How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
Bringing CX into focus: Capturing Excellence Through every Perspective
Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the…
Calabrio Community Forum | December 2024
Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
Cirrus Set to Wow at Call & Contact Centre Expo 2024
Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…
Transform Your Contact Centre: ‘Going Digital-First’ Webinar
Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…
FourNet Summit: Enhanced CX & Stronger Cybersecurity Top Priorities
Enhanced customer experience and stronger cybersecurity – top priorities for most organisations, FourNet Summit hears Annual…
5 Signs Your Contact Centre Needs to Go Digital First
5 Signs Your Contact Centre Needs to Go Digital First – Is your contact centre struggling…