How to create the total customer package in the contact centre? Total experience Agam Kohli Director,…
Category: – Customer Service/Experience
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Customer Experience Trends & Omnichannel Communications for 2023
Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Infobip Research Shows Rising Dominance of Chat Apps
New Infobip research shows the rising dominance of chat apps for customer communications through the contact…
Half of Enquires to Travel Companies Fail to get a Response
Almost half of customer enquires to leading UK travel companies contact centres fail to get a…
Qualtrics Announces Consumer Trends That Will Shape 2023
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance…
Rethinking Customer Service in the Contact Centre
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre…
The Most Difficult Customer Support Challenges
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors.…
Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today…
National Customer Service Week: London UK’s biggest Complainers
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
Can Automation Finally Change the Image of Contact Centres?
Can automation finally change the image of contact centres? Employers who look after their employees perform…
The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…
Short Waiting Times More Important Than Choice of Channels
Customer Service: short waiting times more important than choice of channels in contact centres according to…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…