Half Of Consumers Feel Customer Service Is Afterthought

More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX)…

Maximising Limited Intelligence against Abundant AI

Customer Experience: Maximising our limited intelligence against the abundant intelligence of AI within the contact centre…

CX Preferences Vs Contact Centre Strategies

International survey probes the future of customer service and considers consumer preferences versus contact centre strategies…

The Face of Customer Service has Changed Forever

SuperAgent – How the Face of Customer Service has Changed Forever according to Natalie Calvert, Founder…

Contact Centre Trends Powering CX Transformation

From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…

Blog: It’s all about Customer Service & Recommendations

Companies and retailers rely on the level of customer service which they provide, brand image and…

The Role of Customer Service in Driving Consumer Loyalty

Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support…

Improving Customer Services Accessibility in Contact Centres

Improving customer services accessibility in Contact Centres –  Book your CX accessibility audit today with Customer…

Tech Enablement & Culture Stifling CX Transformation

Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…

Customer Experience Continues to be Less About the Sizzle

Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s…

Contact Centre eBook: Customer Service Trends for 2022

Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is…

Burnout vs Bore Out – Both Suck & Both are Damaging the CX

Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…

Contact Centre Agents Reveals What Influences the CX

CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience…

Research Provides Contact Centres Insights to Improve CX

According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…

UK Most Unforgiving Country when it comes to Customer Service

UK most unforgiving country when it comes to customer service – More than a third of…

Shoppers Spend 9% More If They Receive Superior Service

Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…

Cynical Brits expect to be wowed by Customer Service

Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service  …

Improving Accessibility in Customer Service in Contact Centres

Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go…

Key Factor in Providing a Better Customer Experience is Culture

“The key success factor in providing a better customer experience is culture” – Netcall and guest…

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