British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Category: – Customer Service/Experience
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
Automatons NOT Automation Worst about Contact Centres
Automatons NOT Automation are the Worst thing about Contact Centres Inisoft Study finds – Repeating your…
Brits Snub Retailers with Slow Customer Service
Three in Four Brits Snub Retailers with Slow Customer Service Research by Interactive Intelligence shows that…
Banking and Financial Services Top UK Customer Satisfaction
Banking and Financial Services top UK customer satisfaction league Bright report reveals how UK industries perform…
Shop Direct WhatsApp Platform for Customer Service
Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service…
The Most Annoying Customer Service Phrases
Customers can become easily frustrated when dealing with customer service (CS) agents, especially if they’ve become…
Signs of an Industry Leading Customer Service Centre
Seven signs of an industry leading customer service centre – Mats Rennstam, Managing Director, Bright UK…
Proactive Customer Contact – Contact Contact Contact!
Effective customer contact is all-important for any organisation. As your front door to the outside world,…
How Consumers Use Customer Service Departments
How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study…
Prepare Now for Tomorrow’s Budding Customer Service Professionals
Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…
UK Customer Experience Improves First Time in Three Years
Customer experience in the UK has improved for the first time in three years, according to…
Launching your Business Customer Service FMOutsource
Setting up a strong business is more than just offering a great product or service –…
Repetition is Worst Customer Service Bugbear
75% of UK consumers say repetition is worst customer service bugbear according to survey by UBM…
Kura asks What Will Customer Experience in 2020 Look Like?
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st…