The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of…
Category: – Contact Centre Tips
How Can My Contact centre become PCI DSS Compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations from Simon…
6 Things A Contact Centre Agent Should Never Say
Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…
Mind the gap! Seasonal working in contact centres
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you…
The Transition from Multichannel to Omnichannel
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need…
Hot Under The Collar In Your Contact Centre?
Are you getting hot under the collar in your contact centre? Disagreements over office temperature is…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact…
5 key questions to accelerate sales success
5 key questions to accelerate sales success – Steve Shellabear, director of dancing lion training &…
Euro 2016 Advice and Guidance for the Contact Centre
Euro 2016 – In advance of England’s ‘Must win’ football match against Iceland tonight (Monday 27th…
The Disposable Agent – How much it is costing?
The Disposable Contact Centre Agent – Rebecca Anderson of Aspect Software looks at the high cost…
Improve Workplace Wellbeing in the Contact Centres
mpl systems look at how to improve workplace wellbeing in contact centres Contact centres are considered…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize…
7 Steps to Deal with Angry Customers in the contact centre
Dealing with angry customers in the contact centre can be challenging. But if you handle the…
Customer Loyalty through Excellent Customer Experience
How to secure customer loyalty and profits through providing an excellent customer experience. Steve Shellabear, Managing…
Workers spend 2 years preparing for and attending meetings
UK office workers, and contact centre management, spend two years of their lives preparing for, and…
8 things millennials want from customer services
Millennials (those born between 1980 and 2000) grew up just as the internet and more recently…
Customer Service Skills Every Call Centre Agent Should Have
Call centre agents are on the front lines of customer service, entrusted with the demanding task…
3 Best Practices for Boosting Outbound Results with the Cloud
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…