Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
Category: – Contact Centre Tips
3 Tips to Minecraft Your Contact Centre!
If you have kids under 12 years old, chances are you have heard more than you…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call…
Seven Tips Around Multichannel Integration in Your Contact Centre
Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…
Motivate Your Contact Centre Team During The Summer Months
Britain has seen some scorching summer weather already this year and it’s likely there’ll be more…
Ten top tips for managing sickness absence – Sage
A survey conducted last year by the Chartered Institute of Personnel and Development found that absence…