AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded…
Category: – Case Study
Dermalogica Select 8×8 X Series Contact Centre
Dermalogica Selects 8×8 X Series With Contact Centre to Power its Customer Service Experience in UK…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
Sytel Enables Growth of Kelly Services with Hosted Solution
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel…
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
AXA Insurance Revolutionises Digital Customer Service
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50%…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…
Highways England Contact Centre – All in a days work
All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist…
Leeds Council select Sabio’s Customer Satisfaction Solution
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution – Automated post call…
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…
trivago books Talkdesk to optimise contact centre
trivago Hotel Relations books Talkdesk to optimise contact centre Talkdesk announced trivago Hotel Relations selected Talkdesk…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…
Let’s Get Healthy Empowers Co-op Contact Centre
Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and…