Dataphiles and Infobip take patient comms to new heights by evolving channel partnership The launch of…
Category: – Case Study
Reed in Partnership Cloud Contact Centre Platform
Reed in Partnership Embark on Its Exciting Growth Journey With the Help of a Cloud Contact…
Wealthify Creates Richer Customer Interactions
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution Award-winning UK online investment service leverages…
Affinity Water Keeps Customer Conversations Flowing
Affinity Waters Keeps their Contact Centre Customer Conversations Flowing with Chatbots and Automation from Webio Affinity…
Rotherham Council Modernises its Contact Centre
Rotherham Metropolitan Borough Council Modernises Contact Centre with 8×8 XCaaS UK Government Local Authority Improves Digital…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
HomeServe Select Sabio for AI Deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked…
Gtech Selects IPI to Support Contact Centre Operations
Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive…
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Northern Powergrid set to Transform Contact Centre
Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…
Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using…
Maintel Wins Contract to Deliver SD-WAN Enabled Network
Sanctuary awards Maintel contract to deliver SD-WAN enabled network – Maintel to deliver SD-WAN network for…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…