ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.…
Category: – Case Study
Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced…
LifeSearch Chooses Talkdesk Contact Centre Solution
LifeSearch Chooses Talkdesk Contact Centre Solution – Talkdesk to help UK’s leading life insurance advice firm…
Outsourcer go-centric Appoint SVL to Provide New WFM Solution
Contact Centre Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. SVL have…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…
Cazoo uses Calabrio WFM to Support Contact Centre
Cazoo uses Calabrio Workforce Management to support fast-growing contact centre business – Automated cloud WFM solution…
BDO Enhances Global Communications With 8×8 XCaaS
BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™ Leading Public Accounting, Tax, and…
Dataphiles & Infobip Take Patientcomms to New Heights
Dataphiles and Infobip take patient comms to new heights by evolving channel partnership The launch of…
Reed in Partnership Cloud Contact Centre Platform
Reed in Partnership Embark on Its Exciting Growth Journey With the Help of a Cloud Contact…
Wealthify Creates Richer Customer Interactions
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution Award-winning UK online investment service leverages…
Affinity Water Keeps Customer Conversations Flowing
Affinity Waters Keeps their Contact Centre Customer Conversations Flowing with Chatbots and Automation from Webio Affinity…
Rotherham Council Modernises its Contact Centre
Rotherham Metropolitan Borough Council Modernises Contact Centre with 8×8 XCaaS UK Government Local Authority Improves Digital…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
HomeServe Select Sabio for AI Deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked…
Gtech Selects IPI to Support Contact Centre Operations
Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive…
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…