Rotherham Council Modernises its Contact Centre

Rotherham Metropolitan Borough Council Modernises Contact Centre with 8×8 XCaaS  UK Government Local Authority Improves Digital…

NICE Drives CX Transformation for Globe Telecom

NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of…

Dreams Implements CX Tools as Contact Centre Demand Grows

Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…

HomeServe Select Sabio for AI Deployment 

HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked…

Gtech Selects IPI to Support Contact Centre Operations

Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive…

Vonage Contact Centre Helps Key Travel Deliver Enhanced CX

Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide…

Streamlining The CX Through The Contact Centre

Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…

Northern Powergrid set to Transform Contact Centre

Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services…

RNIB Support Blind & Partially Sighted Contact Centre Agents

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…

Royal London Contact Centre Transformed with WFM

How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using…

Maintel Wins Contract to Deliver SD-WAN Enabled Network

Sanctuary awards Maintel contract to deliver SD-WAN enabled network – Maintel to deliver SD-WAN network for…

How IPI Assisted Co-op Business Services to the Cloud

How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…

Hillarys Embark On Digital Transformation with IPI

Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…

Building A Digital Transformation Strategy For CX

IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…

IPI Helps YoungMinds Support More Concerned Parents

IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…

British Horse Society Selects PCI Pal Secure Payments

British Horse Society charity selects PCI Pal® to manage secure payments The UK’s largest equine charity,…

Housing Provider Long-Term Partnership with FourNet

Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation…

SPT Contact Centre Improve Services for Disabled & Elderly

Noble Systems Provides Inbound and IVR Solutions to Help SPT contact centre Improve Independence of Disabled…

Sabio Manage Business-Critical CX For Contact Centre

Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…

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