How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…
Category: – Artificial Intelligence
Microsoft Stake in Artificial Intelligence Leads The Way
Microsoft’s stake in artificial intelligence leads the way for serious business use – Artificial Intelligence assistant…
Aspect Software introduce Mila the Intelligent Assistant
Aspect Software announces workforce chatbot, Aspect® Mila™: Intelligent assistant brings newfound efficiency to contact centre agents…
5 Best Practices to Deploy in Webchat
Webchat as a communication channel empowers Organisations to deflect service issues, facilitate customer self-service, and handle…