Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7…
Category: – Articles
The Death of Voice Won’t Happen Anytime Soon
Omnichannel communication; Why the death of voice calling won’t happen anytime soon – Ashish Koul, President…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year…
Planning a Christmas Party in your Contact Centre?
Business’s may be missing out on a huge opportunity – 31% of people don’t have the…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks…
Practical Ways to Digitalize the Customer Experience
Practical ways to digitalize the customer experience – Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave…
2018’s Tech Issues for Effective Digital Customer Engagement
Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says…
Is Your Contact Centre Really Ready for Black Friday?
Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with…
Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience…
It’s a call centre, Jim, but not as we know it…….
The human touch with the help of some robotics: how customer service is transforming By Guy…
Leadership Crisis Within the Contact Centre Industry?
New research points to a potential leadership crisis within the contact centre industry. * New report…
The Intraday Story – Four Reasons to Think Again about Real-Time
The Intraday Story – Four Reasons to Think Again about Real-Time Paddy Coleman at QStory takes…
Think Speech Analytics is too expensive? Think Again!
We are truly in the age of the customer is king. With technology an integral part…
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington,…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Aspect: Selling in customer engagement to the Boardroom?
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability If there…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to…