Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at…
Category: – Products
Noetica Integrates Xdroid AI Powered Real-Time
Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions Drive Quality,…
PCI Pal Launch Digital For Omnichannel Payment Security
PCI Pal® launches PCI Pal Digital for omnichannel payment security Launching on Data Protection Day 2020,…
Cyara CX Assurance Platform Delivers 283% ROI Within 3 Years
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years Contact…
NICE Enhance Employee Engagement Manager
NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who…
Serenova Acquires WFM Tech from Loxysoft
Serenova Acquires Workforce Management Technology from Loxysoft Addition of ProScheduler Strengthens Serenova’s Robust Portfolio of Contact…
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of…
Eckoh add Mastercard Pay by App to Secure Payment Portfolio
Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio. Eckoh, the global provider…
Noble Systems Introduces Noble Gamification 2.0
Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
eGain Reimagines Omnichannel Customer Engagement
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Contact Centre Agents, and Full-Spectrum Analytics eGain…
Noble Systems Issued 200th Patent for Contact Centre Tech
Noble Systems Issued 200th Patent for Contact Centre Technology Noble Systems Corporation, a global leader in…
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement…
4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional headsets and speakerphones to provide…