The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Category: – Customer Service/Experience
Infobip Research Shows Rising Dominance of Chat Apps
New Infobip research shows the rising dominance of chat apps for customer communications through the contact…
Half of Enquires to Travel Companies Fail to get a Response
Almost half of customer enquires to leading UK travel companies contact centres fail to get a…
Qualtrics Announces Consumer Trends That Will Shape 2023
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance…
Rethinking Customer Service in the Contact Centre
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre…
The Most Difficult Customer Support Challenges
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors.…
Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today…
National Customer Service Week: London UK’s biggest Complainers
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
Can Automation Finally Change the Image of Contact Centres?
Can automation finally change the image of contact centres? Employers who look after their employees perform…
The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…
Short Waiting Times More Important Than Choice of Channels
Customer Service: short waiting times more important than choice of channels in contact centres according to…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company…
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer…
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to…