Capita, the UK’s leading contact centre outsourcing company, has purchased Ventura, a customer contact specialist in a £65m deal.
Ventura, who’s contact centre is located in Leeds, is a third party customer services management arm of Next plc and has clients to include O2, Orange, British Gas and British Midland.
Ventura have their headquarters in Leeds and is reported to employ over 2,000 contact centre staff.
Capita Group already employ 37,000 people at more than 350 sites, including 64 business centres across the UK, Ireland, the Channel Islands and India.
Paul Pindar, Chief Executive of The Capita Group Plc, said:
“The acquisition of Ventura is a good strategic fit with our existing integrated outsourcing services.
“Ventura’s flexible service model complements our established customer contact operations which are integral to many of our long term contracts and businesses. It also provides Capita with opportunities to offer wider customer management and back office outsourced services to key, blue chip clients across additional industry sectors.
“We will be able to offer an enhanced customer management proposition, including providing customer acquisition and sales, help and information lines, technical support and emergency response both on a long or more flexible basis, alongside our breadth of administration and professional support services.”
Ian Cherry, Managing Director, Ventura, added: “This is a great way to take the business forward; this news will strengthen our service to clients and business prospects. We are very excited about the future and look forward to offering our clients even more innovative solutions in customer management outsourcing than ever before.”
Capita is a consulting, transformation and digital services business. Every day our 52,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best, and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa.
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