Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…
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BT Alness Contact Centre Set to Close
BT Alness contact centre, which employs 100 staff, is set to close in the New Year…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
CXFO Reveals Challenges for Young CX & Contact Centre Leaders
Latest Report From CXFO reveals several challenges for young CX and Contact Centre Leaders Keith Gait…
Sabio Group Supercharges Salesforce Prowess with AI Certifications
Sabio Group Supercharges Its Salesforce Prowess with Fresh AI Certifications Sabio Group have announced the first…
Sabio Unleashing the Customer Experience in Amsterdam
Sabio Unleashing the Customer Experience (CX) in Amsterdam – Stuart Dorman, Chief Innovation Officer at Sabio…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation
Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…
Challenges in Enhancing Customer Experiences & Striking the Right Balance
The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…
Winners Revealed at CCNNI Contact Centre Awards
Winners revealed at the 2023 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s…
Five Top Customer Experience (CX) Trends for 2024
Acxiom Research Identifies Five Top Customer Experience Trends for 2024 AI-Driven Shoppable Ads and Sustainable CX…
Elevating Customer Service for a Successful Golden Quarter
Elevating customer service strategies for a successful Golden Quarter The golden quarter offers retailers an opportunity…
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries into…
CC33 Fundraiser in Aid of Cash for Kids
There is just a week to go to Contact Centre Outsource Company CC33’s 2nd annual Charity…
Sabio Group Launches Specialist Salesforce Practice
Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
Jabra Study Highlights Critical Role of Tech in Collaboration in Meetings
Jabra Study at the LSE Behavioural Lab Highlights Critical Role of Technology in Boosting Collaboration in…
Ascensos & John Lewis Partner to Elevate Customer Contact Services
John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…