Business Systems (BSL Group)

Business Systems is a trusted transformation partner with over 35 years of experience helping CX teams and contact centres become smarter, faster and more compliant.

We combine deep operational expertise with innovation and best-in-class technologies to deliver outcome-led solutions—ranging from intelligent AI automation and workforce optimisation to secure communications and compliance.

We partner closely with the world’s best technology vendors, taking a customer-obsessed, outcome-based approach to every engagement—empowering organisations to enhance operations, reduce costs, maintain regulatory confidence, and improve both customer and employee satisfaction.

Our mission is simple: to deliver tailored, scalable solutions that transform customer interactions and drive measurable return on investment—today and into the future.

Business Systems Socials: LinkedIn – Twitter – Facebook – YouTube

Products/Services: Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, AI and Agent Blended Communications, Artificial Intelligence, Back Office, Blending Solutions, Call Back, Call Handling, Call Recording, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, Data Management, Employee Satisfaction, Gamification, Hosted Solutions, IVR, Mobile Solutions, Omni-Channel, PCI Compliance, Predictive Outbound Dialling, Proactive Customer Contact, Process Automation, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Screen Recording, Self Service, Skill Based Routing, Technology, Unified Communications, Virtual Agents & Chatbots, Voice of the Customer, Voice Recording, Workforce Management, Workforce Optimisation.