Five ways to connect with employees in the world of remote and hybrid work Blend new technologies with tried and…

ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience. UK home furnishing retailer…

When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head of AI at Five9…

The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…

Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…

Contact Centre White Paper: How to Prepare for PCI DSS v4.0 – Download the Free White Paper from CardEasy The…

Customer Experience Solutions and Outsourcing – Experts, Quantanite, expand Leadership Team further with new CCO Quantanite, a customer experience (CX)…

The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey Global…

The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…

UK National Contact Centre Awards winners announced to biggest audience ever  On Monday night the winners of the UK National…

Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town launch As Calabrio deploys…

“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…

What do customers really think about contact centre services today? The Call Centre Management Association (CCMA), supported for the second…

Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL). The extensions…

CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…

Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…

New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making  Netcall’s Liberty AI…

Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies » Newly released insight discusses how the…