Content Guru Extends storm’s Through Jabra Engage AI Integration
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration Content Guru has announced the integration of the…
Latest Contact Centre news
Articles
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race – Managing the hand-over from bot to agent is…
Case Studies
Welsh Water Turns on Tap to Enhanced Customer Experiences
Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8 CPaaS The Not-for-Profit Water…
Contact Centre Tips
7 Ways to Increase Contact Centre Employee Engagement
7 Ways to Increase Employee Engagement within the contact centre Julie Mott, Managing Director, Howett Thorpe discusses. When we think of…
COVID-19
Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Events
IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner at APAC conference 16…
PCI/DSS – GDPR
PCI Pal in Growth Index UK Fastest Growing Companies
PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year PCI…
Recruitment
Job Losses Announced at Firstsource Contact Centres
It has been reported that Indian owned Outsource company Firstsource has started consultation with staff and Unions amidst redundancy plans…
Social Media/Digital
Asda joins Infobip to Become Largest RCS Sender in UK
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK via their contact centre…
Training
Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Awards
Infobip Leader in Communications Platform as a Service
Infobip has been named a Leader in the IDC MarketScape Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment…
Cloud
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Centre…
Customer Service/Experience
Quickline Speeds up Customer Service with makepositive
Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in £1m+ contract with makepositive…
Downloads
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre 2023 The CCMA (Call…
Outsource
Journeycall Awarded Transport for London Framework
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been awarded a place on…
Products
Infobip Launches Microsoft Azure in UK to Support Customers
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and regulatory requirements Infobip, the…
Reports/Surveys
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers have already added –…
Artificial Intelligence
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May 15th – May 21st…
WhitePapers
What does the future of CX look like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned anything from the past…