Content Guru & Together Win Best Use of AI & Automation Award
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards Content…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory…
Poor Customer Service isn’t a Generational Issue
Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening customer service…
How Can the Contact Centre Improve Customer Retention?
Multi-Channel Experiences – How Can the Contact Centre Improve Customer Retention? – Richard Hanscott, CEO at Esendex, explains.…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity VoiceAbility, has…
Cloud Contact Centres – a shot in the arm for Asian Private Healthcare
Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains. Private healthcare…
ECCCSA Awards 2025
Poor Customer Service isn’t a Generational Issue
Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening customer service…
Turning Customer Interactions into Revenue Generating Opportunities
Ventrica’s new research shows how brands can earn up to £500 more per customer, every year – simply…
Serco Awarded BBC Audience Services Outsource Contract
Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of…
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution that will, – capture, transcribe, analyse and QA score 7.7 million…
Calabrio Names Frank Ciccone CRO as Company Accelerates Growth & CX Innovations
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer experience (CX)…
The Challenges of Integrating People & Tech in the Contact Centre
“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the ongoing challenges…