Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation.
Manual call tagging and analysis can eat up hours of valuable time, especially in busy contact centres. And when your team is already managing high volumes, those hours quickly add up.
Introducing Conversational Intelligence: a new, AI-powered solution that automatically transcribes, tags, and summarises your customer interactions.
Instead of spending hours listening back or analysing transcriptions, your team gets easy-to-use insights into what customers are saying, how they’re feeling, and where there’s room to improve.
With Conversational Intelligence, you can:
Reduce average handling time
Identify inefficiencies and knowledge gaps that cause long or repeat calls, making it easier to resolve issues faster and more effectively.
Save time on admin
Automatically transcribe and summarise interactions, reducing admin tasks and minimising stress, so agents can focus on customers with more confidence and efficiency.
Track customer sentiment
Get insight into how customers are feeling, identify pain points, and improve retention rates, ensuring long-term customer loyalty.
Support agent development
Use real examples and tailored coaching material to help agents continuously improve communication skills and service delivery.
One team already using it has saved 400 hours of manual work each month. Others have reported:
– Up to 62% increase in customer satisfaction
– 15% shorter calls through improved communication
– 44% more win-backs during retention conversations
Want to see how Conversational Intelligence can support your team and elevate your call handling? Visit our website or book a demo here.
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions. Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.
For additional information on Puzzel view their Company Profile
