Wales Celebrates World-Class Customer Experience Talent at Cnect Awards
Wales celebrates world-class customer experience talent at the 28th Annual Cnect Wales Awards Wales’ thriving customer experience (CX)…
AI is Reshaping the Traditional Contact Centre Outsourcing Model
AI is reshaping the traditional contact centre outsourcing model, new European report from ECCA finds European buyers and…
The agent who keeps asking customers to repeat themselves
The contact centre agent who keeps asking customers to repeat themselves:The contact centre agent who keeps asking customers…
Home Truths: Kensington Mortgages Completes Major Servicing Migration
Home Truths: Kensington Mortgages Completes Major Servicing Migration as Digital Future Takes Shape Through Sabio Partnership Kensington Mortgages,…
FourNet Secures Place on Latest G-Cloud 15 Framework
New simplified FourNet portfolio gives public sector buyers streamlined access to cloud communications, cybersecurity and support Customer experience,…
Ready or not? How to prepare for AI that lasts beyond the pilot
Ready or not? How to prepare for AI that lasts beyond the pilot Many contact centres aren’t ready…
AI is transforming customer experience in EMEA. But not for everyone.
AI is transforming customer experience in EMEA. But not for everyone – New Talkdesk report explores AI adoption across…
AI is Reshaping the Traditional Contact Centre Outsourcing Model
AI is reshaping the traditional contact centre outsourcing model, new European report from ECCA finds European buyers and…
ESP Group wins Service Award at Courier Business Awards 2026
Arbroath-based ESP Group is celebrating after winning the Service Award, sponsored by Walker Luxury Jeweller, at the Courier…
Britannic Launches NetX Insights to Unlock Dark Data in Conversations
Britannic Launches NetX Insights to Unlock Dark Data in Conversations One Conversation through Multiple Lenses Britannic, a systems…
CCMA Announces Appointment of Steve Blood as Research Director
CCMA Announces Appointment of Steve Blood as Research Director – Former Gartner Vice-President and Analyst to take up…
TCN’s State of Customer Service 2026
TCN’s State of Customer Service 2026 Reveals UK Consumers Still Put Humans First as AI Enters the Contact…