Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
National Contact Centre Day: How AI is Changing the Contact Centre Profession
4th March marks the first ever National Contact Centre Day, championed by the Contact Centre Management Association to…
What Cognigy Nexus Confirmed About the Agentic AI Opportunity
What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything – contact centre…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…
Jabra ClearSpeech
Route 101 Enables Blackcircles to Boost Productivity at Contact Centre
Route 101 Enables Blackcircles to Boost Productivity by 30% Through Unified Zendesk Platform Long-standing partnership enables Blackcircles to…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Who Leads in Customer Service Excellence?
UK consumers now wait over three minutes on average to speak to a contact centre agent a study…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline Stats: –…
Capita Secured Two‑Year Contact Centre Services Contract
Capita extends eight-year contact centre services partnership with major distribution client through new contract renewal Capita has secured…
Noetica Brings Visual Data Segmentation to Contact Centres
Noetica Brings Visual Data Segmentation to Contact Centres and Earns National Technology Award Recognition Noetica have announced that its…
Virgin Media to Recruit 500 Contact Centre Staff Across UK
Virgin Media to Recruit 500 Contact Centre Staff Across the UK Virgin Media have announced plans to recruit…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline Stats: –…