The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with…
Tag: Mobile
Is your Contact Centre Mobile Ready asks Aspect Software
Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations…
VoiceSage Mobile Messaging Revenues Continues to Soar
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM)…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty…
EE announce Londonderry as site for new contact centre
EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre…
EE Creates Jobs at Contact Centre
EE commits to deliver industry-leading customer service by increasing UK-based customer service resources – Over 1,000…