Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
Stop Chasing AI Hype and Start Building Strategy
AI is often marketed as a transformative solution for customer service, just switch it on, and your contact…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX…
Jabra ClearSpeech
Route 101 Modernises Customer Support Across Theo Paphitis Retail Group Brands
Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution to elevate…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Five9 Launches Joint Enterprise Customer Experience AI Solution
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud The Power of Intelligent CX and AI…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to all, the…
New Research Underlines Importance of Accredited BPO Providers
New research underlines importance of accredited BPO providers – – Following the release of new research, a leading industry expert…
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation of Calabrio’s…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the biggest recruitment…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to all, the…