The Caravan and Motorhome Club was shortlisted in five categories in this year’s 30th prestigious UK National Contact Centre Awards and scooped gold and overall winner in the Quality Manager of the Year category, won by the Club’s Oli Simpson. The awards were announced in London earlier this week to recognise individual, team and company best practice amongst the UK’s 6000+ Contact Centres.
Quality Manager of the Year category, won by the Club’s Oli Simpson
The Quality Manager of the Year category recognises nominees who are responsible for ensuring that adequate controls and measures are in place to deliver a compliant, quality service to end customers. Nominees are managers who are passionate about delivering quality through frontline colleagues and work closely with the contact centre management team to create an environment where delivering a quality customer experience is paramount. They also demonstrate improvements that they have implemented or influenced in improving processes and measures in the last 12 months.
The Club’s Contact Centre Leadership team also won a Bronze award in the Leadership Team of the Year category.
The five categories the Club was shortlisted for were:
Quality Manager of the Year – Oli Simpson
Significant Contributor (CX) – Kate Parrin
Service Team Manager (small contact centre) – Robyn Millward
Best Apprenticeship Programme
Leadership Team of the Year
Caravan and Motorhome Club Contact Centre employees are required to promote and sell a range of the Club’s services and products, handle member and non-member enquiries and resolve any complaints to the required standards. All staff are trained thoroughly to provide excellent customer service at all times.
Harvey Alexander, Director of Marketing and Membership Services, at the Caravan and Motorhome Club, said,
“Being shortlisted in five categories this year was an incredible achievement, and to win gold and bronze in two categories is a wonderful testament to all the hard work of our Contact Centre team. I hope that each and every team member feels rightly proud of themselves for the work they do in providing exceptional customer service to our members and potential members. Huge congratulations to the whole team and our thanks to the UK National Contact Centre Awards for recognising the team’s work.”
Championing and helping its members get more from the great outdoors, whether glamping or touring, the Caravan and Motorhome Club represents the interests of over 1.1 million caravan, motorhome, campervan and trailer tent owners across the UK. With over 118 years of knowledge and expertise, the Club has a wealth of experience and prides itself on offering great value and high-quality campsites for tourers and glampers.
For additional information on the Caravan and Motorhome Club visit their Website
