Great Customer Service in your Contact Centre?
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
Steve Shellabear
For Communication Chaos, Try Canine Cooperation!
Why can’t everyone just get along? You really do have to wonder. I take my dog out for walks every…
dancing lion: Why Apple is the King of Customer Service
Big news in the business world! There’s a four horse race to become the world’s first trillion dollar company. At…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how to get the best…
For Top Performance, Every Day is Feedback Day
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why getting feedback from customers…
Goodbye Customer-Focus, Hello Customer-Centric!
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made stuff, delivered great services…
Recruiting Contact Centre Managers – Within or Externally?
Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from dancing lion suggests the…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains According to popular belief,…
The Challenge of Brexit? More Like An Opportunity!
The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever noticed how people always…
Customer Retention Trends in the Contact Centre 2018
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines what to focus on…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service excellence but how do…
Does your Company Provide Excellent Customer Service?
Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear of Dancing Lion reveals…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit control team to prevent…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the promises you make to…
Was the Contact Centre Agent Polite and Friendly?
We have all experienced varying degrees of attention and care as customers. Being served in restaurants, shops or over the…
Can You Have Excellent Customer Service With A Disengaged Team?
Can you have excellent customer service with a disengaged team? Do you work because you have to, or because you…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve Shellabear of dancing lion…
Dancing lion Appointed as UK providers for Snapshotz Online
Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes based company, dancing lion…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could have been but never…