Interact, a multi-award-winning UK contact centre outsourcer, is delighted to announce that it has become an…
Tag: Outsource
What’s a BPO Contact Centre and How Does it Work?
As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…
Echo Managed Services Secure Contract with Northern Ireland Water
Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…
Ascensos & John Lewis Partner to Elevate Customer Contact Services
John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…
How the UK Contact Centre Industry is Calling on South Africa
As more and more UK brands are turning to South Africa for offshore CX support, Keith…
ResQ Official Open Refurbished Contact Centre
New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…
Serco Secure Lincolnshire County Council Customer Service Contract
Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…
Sigma Connected Contact Centre Pledge Donations to Hospital
Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…
Sigma Connected Welcomes West Midlands Mayor as Growth Continues
A Birmingham-based outsourcing contact centre provider Sigma Connected has hosted Mayor of the West Midlands Andy…
So Why Outsource your Contact Centre Operation?
So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…
Capita wins £50m Contract with City of London Police
Capita plc have announced it has been awarded a contract by the City of London Police…
Journeycall Awarded Transport for London Framework
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
KURA on Recruitment Drive at Glasgow Contact Centre
Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…
Iceland Deesisde Contact Centre Staff Face Redundancy
It has been reported that Iceland, the frozen food retailer, is set to make contact centre…
Thames Water Insource Contact Centre from SA
Thames Water’s insourcing of customer service contact centre and engineering positions results in 550 new jobs…
Webhelp Appoints Industry Veteran Benjamin Faes UK CEO
Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as…