Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of…
Tag: Outsource
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…
Firstsource Acquires Contact Centre Outsource Ascensos
Firstsource Acquires Ascensos – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…
Sigma Connected Partners with IRIS on AI Technology Roll Out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
Advantages of an Out of Hours Call Answering Service
An out of hours call answering service is a service that answers phone calls for a…
Sensée / TCC Wins Contact Centre Contract With Nespresso
Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…
Ventrica continues its commitment to Real Living Wage
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…
iCXperience, UK Contact Centre Group Aim for £100m Turnover
The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…
Sainsbury’s Give Update on Widnes Contact Centre
Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…
Foundever™ & John Lewis Extend Contact Centre Partnership
Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…
CapeBPO Announces Strategic Partnership with Customer Experience Foundation
CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…
ESP Group Strengthens Leadership Team with All Female Board
Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…
Sensée Launches Surge Emergency Response Service
Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…
ESP Group Secures 4-Year Transport for London (TfL) Contract
ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…
Capita Signs CX Contract with Ireland’s National Transport Authority
Capita signs new customer experience contract with Ireland’s National Transport Authority Capita plc has signed a…
ESP Group Awarded 18-Month Contract with Transport for Wales
ESP Group Awarded 18-Month Contract with Transport for Wales – Journeycall, part of the ESP Group,…