Vodafone and EE still failing for customer satisfaction
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming top once more. Vodafone and…
Mobile
Is your Contact Centre Mobile Ready asks Aspect Software
Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations when it comes to customer service. Whether they’re getting…
VoiceSage Mobile Messaging Revenues Continues to Soar
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM) solutions continues to drive significant mobile growth VoiceSage, the…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment. Reservation, ticketing and appointment reminders. Banking and bill pay.…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive has announced the launch of Mobile IVR Navigator. This…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty increases when customer effort during critical touchpoints goes down.…
EE announce Londonderry as site for new contact centre
EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre as its UK recruitment drive gathers pace. The new…
EE Creates Jobs at Contact Centre
EE commits to deliver industry-leading customer service by increasing UK-based customer service resources – Over 1,000 new customer service roles to be created in the…