Vodafone and EE still failing for customer satisfaction
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming…
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming…
Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations when it comes to…
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM) solutions continues to drive…
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment. Reservation, ticketing and appointment…
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive has announced the launch…
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty increases when customer effort…
EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre as its UK recruitment…
EE commits to deliver industry-leading customer service by increasing UK-based customer service resources – Over 1,000 new customer service roles…