NICE CXone Gets Top Honours for Contact Centre Platforms
NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research NICE’s end-to-end integrated contact centre platform, CXone, delivers…
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NICE CXone Achieves Perfect Vendor Satisfaction Scores
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report Receiving top satisfaction ratings, NICE CXone…
NICE Transforms Digital CX with Launch of CXone SmartAssist
NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia Revolutionary…
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021 release features real-time contact…
CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE have announced CXone@home, a…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…
NICE inContact CXone AI Self-Service Solution Helps TechStyle
NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings CXone with integrated…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact was recognized for its…
NICE inContact Introduces CXone Contact Centre Platform
NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform CXone is a fully-integrated and open cloud…