Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services – How do I know…
Customer Experience
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic Technologies shares what can…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers are continually in either…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology backed up with highly…
Firstsource: Mobile Customer Engagement: It’s About Seamless Personalised Experience!
Mobile Customer Engagement: It’s all About Seamless Personalised Experience! In this article Firstsource Solutions give tips and advice on how…
3 Ways of Successfully making Customer Service Everyone’s Job
3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of Eptica looks at how…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces the launch of DigitalCX,…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer experience is one of…
Aspect Software: Context is Everything
Context is Everything: Aspect Software Introduces Experience Continuity Contextual Consistency Between All Customer Service Interactions, Channels Rise in Consumer Preference…
eg Solutions To stay in the customer satisfaction game focus on Back Office
To stay in the customer satisfaction game – focus on the Back Office says eg Solutions – Consumers more willing…
Why Focus on the Customer Journey?
As today’s consumers use more channels and more touchpoints to engage with your company, there’s been a lot of talk…
Getting the retail customer journey back on track
Seven essential steps retailers should take to really put Big Data to work by bringing their Customer Service and Marketing…
Transform Customer Services with Live Chat
Industry leaders are transforming their online customer service and support channels to improve the customer experience, reduce costs and…
Interactive Intelligence – Delivering Superior Customer eExperience?
Interactive Intelligence to Host “What Does it Take to Deliver a Superior Customer Experience?” Industry Web Event” Key webcast presenters…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty increases when customer effort…