Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…
Tag: Articles
You Need to Streamline your Contact Centre Tech
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
Is Customer Service the New Sales and Marketing?
Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s…
Customer Engagement More Important Than Increasing Profit
Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
How Smart Meters will Impact the Contact Centre
In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in…
Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit…
Business Case For Moving Your Contact Centre to the Cloud
How to put together a business case for moving your contact centre to the cloud –…
No Calls Please, We’re British! Avaya Survey Reveals
YouGov survey of over 5,000 banking customers reveals Brits’ overwhelming aversion to phone calls Bank customers…
Millennials Desperate to Switch-Off From Work
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Employees Waste 400m Days a year on Office Tasks
New research out today shows UK employees spend 441,827,088 days a year on ‘time wasting’ office…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve YourC ontact Centre Turnover – Caroline Thomson, HR…