What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Tag: Articles
Aspect: Selling in customer engagement to the Boardroom?
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability If there…
A Culture of Employee Engagement – Puzzel
A culture of employee engagement – there’s more to it than just happy employees Colin Hay…
Grouping Activities in the Contact Centre – Dan’s Coat
Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
C-Suite Facing Challenges in Fulfilling Customer Engagement
C-suite facing challenges in fulfilling customer engagement strategies – New research from Aspect Software finds that…
EU Data Law is Changing. Is your Contact Centre Ready?
EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…
Customer Journey Mapping: 3 Steps to Boosting Loyalty
Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…
Customer Service in the Next 5 Years – It’s all about Value and Experience
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…
You Need to Streamline your Contact Centre Tech
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
Is Customer Service the New Sales and Marketing?
Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s…
Customer Engagement More Important Than Increasing Profit
Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
How Smart Meters will Impact the Contact Centre
In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in…
Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit…
Business Case For Moving Your Contact Centre to the Cloud
How to put together a business case for moving your contact centre to the cloud –…