The Intraday Story – Four Reasons to Think Again about Real-Time Paddy Coleman at QStory takes…
Tag: Articles
Think Speech Analytics is too expensive? Think Again!
We are truly in the age of the customer is king. With technology an integral part…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington,…
From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst,…
Setting Out On A Proactive Engagement Journey
Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Aspect: Selling in customer engagement to the Boardroom?
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability If there…
A Culture of Employee Engagement – Puzzel
A culture of employee engagement – there’s more to it than just happy employees Colin Hay…
Grouping Activities in the Contact Centre – Dan’s Coat
Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
C-Suite Facing Challenges in Fulfilling Customer Engagement
C-suite facing challenges in fulfilling customer engagement strategies – New research from Aspect Software finds that…
EU Data Law is Changing. Is your Contact Centre Ready?
EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…
Customer Journey Mapping: 3 Steps to Boosting Loyalty
Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…