2017 is rapidly drawing to a close and our attentions are now turning to the year…
Tag: Articles
Planning a Christmas Party in your Contact Centre?
Business’s may be missing out on a huge opportunity – 31% of people don’t have the…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks…
Practical Ways to Digitalize the Customer Experience
Practical ways to digitalize the customer experience – Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave…
2018’s Tech Issues for Effective Digital Customer Engagement
Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better…
Don’t Let Mobile Fraud Ruin Christmas Shopping
Don’t let mobile fraud ruin Christmas shopping – Aspect Software unwraps mobile fraud misery this Christmas…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says…
Is Your Contact Centre Really Ready for Black Friday?
Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with…
Leadership Crisis Within the Contact Centre Industry?
New research points to a potential leadership crisis within the contact centre industry. * New report…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…
The Intraday Story – Four Reasons to Think Again about Real-Time
The Intraday Story – Four Reasons to Think Again about Real-Time Paddy Coleman at QStory takes…
Think Speech Analytics is too expensive? Think Again!
We are truly in the age of the customer is king. With technology an integral part…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington,…
From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst,…
Setting Out On A Proactive Engagement Journey
Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…