Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Tag: Articles
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…
mplSystems tips to get your customers to love you more
mpl Systems four top tips to get your customers to love you more – From time…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Eptica research finds multichannel customer service not improving
Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…
eg Solutions To stay in the customer satisfaction game focus on Back Office
To stay in the customer satisfaction game – focus on the Back Office says eg Solutions…
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it…
Jabra believes UC industry must thelp businesses drive up adoption rates
Jabra believes that the UC industry must take greater responsibility to help businesses drive up adoption…
Mobile Self Service Helps Put a Hold on Hold Times
Mobile Self Service Helps Put a Hold on Customer Hold Times – Yin Warren Product Marketing…
Find the Data and the People that Will Help You Succeed
How to Find the Data and the People that Will Help You Succeed – Article by…
Aspect Software Banks & Networks need collaboration to prevent mobile fraud
Banks and network operators need to collaborate more to prevent mobile fraud, says Aspect Software –…
Ignoring PCI-DSS rules costs Brokers new business according to Callstream
Callstream research shows that ignoring new PCI legislation will cost insurers more than just fines Research…
Syntec explains the new Ofcom changes to 08, 09 and 118 numbers
Syntec explains the new caller charges for consumers using 08, 09 and 118 numbers effective 1st…
Jabra – How to Master the Third Wave of Knowledge Work
Jabra – Here’s How to Master the Third Wave of Knowledge Work The knowledge worker has…
Aspect Software warns rules for banking apps could open fraud hole
Aspect Software warns of vulnerabilities in some two-factor authentication methods, required by imminent EBA regulations Customer…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…
Jabra. Play NOT Work Will Help Your Company Succeed
Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…