How to Find the Data and the People that Will Help You Succeed – Article by…
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Aspect Software Banks & Networks need collaboration to prevent mobile fraud
Banks and network operators need to collaborate more to prevent mobile fraud, says Aspect Software –…
Ignoring PCI-DSS rules costs Brokers new business according to Callstream
Callstream research shows that ignoring new PCI legislation will cost insurers more than just fines Research…
Syntec explains the new Ofcom changes to 08, 09 and 118 numbers
Syntec explains the new caller charges for consumers using 08, 09 and 118 numbers effective 1st…
Jabra – How to Master the Third Wave of Knowledge Work
Jabra – Here’s How to Master the Third Wave of Knowledge Work The knowledge worker has…
Aspect Software warns rules for banking apps could open fraud hole
Aspect Software warns of vulnerabilities in some two-factor authentication methods, required by imminent EBA regulations Customer…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…
Jabra. Play NOT Work Will Help Your Company Succeed
Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…
Webhelp UK asks Does Workplace design impact employee motivation?
Does workplace design positively impact on employee motivation and performance asks Andy Doig, Chief Operating Officer…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
Cognia – How can you cope with new PCI DSS 30 requirements?
Curtis Nash, CEO of Cognia, a provider of cloud-based PCI compliance payment processing solutions, looks at…
Best Practice for IVR in the Contact Centre
If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers.…
Survey Confirms Contact Centre Professionals want better performance
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of…
Jabra Suggests that you make your Office Open for Success
The open office has been with us practically since the dawn of organised work. The open…
VoiceSage Contact Centres and SMS Conversations: The Next Big Thing?
VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…