Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
Tag: Articles
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Employees Waste 400m Days a year on Office Tasks
New research out today shows UK employees spend 441,827,088 days a year on ‘time wasting’ office…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve YourC ontact Centre Turnover – Caroline Thomson, HR…
Why the Human Touch is Critical in the Public Sector
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline…
Anaplan – Customer Service is Key Differentiator For Businesses
Customer service is a key differentiator for businesses, but many are falling short New research reveals…
Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions…
GDPR – Things to Know to Protect your Contact Centre
Countdown to GDPR – Everything You Need to Know to Protect your Call Centre The General…
Was the Contact Centre Agent Polite and Friendly?
We have all experienced varying degrees of attention and care as customers. Being served in restaurants,…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by…
It’s Time to Rethink the Perception of Contact Centres
It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and…
UK Brands Working To Connect With Customers
UK Brands Working To Connect With Customers – Conscious of the growing need to relate with…
New Tech Will Power Memorable Customer Experiences
New tech will power memorable customer experiences Parham Saebi, Head of Client Relations, CRM Solutions at…
Are you making yourself a victim of phone fraud?
Consumers are falling prey to the growing risk of phone fraud. A new study warns that…
Customer Service: Last Unoptimised Piece of Omnichannel Puzzle
Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of…
Human Interaction Key to Quality Customer Engagement
Customer engagement is one area of business that is constantly linked to increasing automation. With new…
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
Are Your Agents Sticking to Their Schedules?
Are Your Contact Centre Agents Sticking to Their Schedules? Asks Tom Tritten WFO Solution Architect at…