YouGov survey of over 5,000 banking customers reveals Brits’ overwhelming aversion to phone calls Bank customers…
Tag: Articles
Millennials Desperate to Switch-Off From Work
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Employees Waste 400m Days a year on Office Tasks
New research out today shows UK employees spend 441,827,088 days a year on ‘time wasting’ office…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve YourC ontact Centre Turnover – Caroline Thomson, HR…
Why the Human Touch is Critical in the Public Sector
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline…
Anaplan – Customer Service is Key Differentiator For Businesses
Customer service is a key differentiator for businesses, but many are falling short New research reveals…
Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions…
GDPR – Things to Know to Protect your Contact Centre
Countdown to GDPR – Everything You Need to Know to Protect your Call Centre The General…
Was the Contact Centre Agent Polite and Friendly?
We have all experienced varying degrees of attention and care as customers. Being served in restaurants,…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by…
It’s Time to Rethink the Perception of Contact Centres
It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and…
UK Brands Working To Connect With Customers
UK Brands Working To Connect With Customers – Conscious of the growing need to relate with…
New Tech Will Power Memorable Customer Experiences
New tech will power memorable customer experiences Parham Saebi, Head of Client Relations, CRM Solutions at…