Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial…
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Stop Chasing AI Hype and Start Building Strategy
AI is often marketed as a transformative solution for customer service, just switch it on, and…
The Challenges and Opportunities CIOs Face Today
AI in Customer Experience: The Challenges and Opportunities CIOs Face Today in the contact centre As…
Boosting Employee Experience in Contact Centres is the Key to Success!
Boosting Employee Experience in Contact Centres is the Key to Success! The UK is facing a…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at…
How AI Can Sustain Productivity During the Peak Holiday Season
Bridging the Summer Gap: How AI Can Sustain Productivity in the contact centre during the Peak…