loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s WFM solution superior to competitors
Calabrio, the workforce and conversation intelligence company, today announced a new partnership with loveholidays, the UK and Ireland’s fastest growing and largest online travel agent.
With an ever-expanding customer footprint and a goal to become Europe’s number one package holiday provider, loveholidays realised they needed to move beyond manual spreadsheet scheduling and tracking in order to scale and grow their business.
With a distributed workforce that manages work via multiple channels, including voice, chat and ticketing workflows, visibility into the activities and productivity of their agents was key in loveholidays’ evaluation. In addition to solving these components, loveholidays selected Calabrio based on its ease of integration with two critical partners, UJET and Kustomer, which are key to empowering loveholidays’ data-driven approach to decision making.
Frank Ciccone, Chief Revenue Officer at Calabrio, said,
“We are honoured that loveholidays has chosen Calabrio for their WFM solution,”
“Calabrio has long been a partner to the travel industry, and this collaboration is an exciting opportunity to deliver business outcomes that accelerate loveholidays’ growth through exceptional customer experiences.”
Mark Davidson, VP Customer Experience at loveholidays, said,
“The team at Calabrio impressed us with their expertise and collaborative approach,”
“In addition, Calabrio’s ability to support multiple languages and varying labour laws was key to our decision. We are confident that Calabrio is the best partner to support us with their comprehensive workforce management solution to enhance forecasting accuracy, improve scheduling efficiency, and enable real-time visibility into agent performance for both in-house and outsourced teams.”
For more information on Calabrio Workforce Management Click Here
Established in 2012, loveholidays is the UK and Ireland’s fastest-growing and largest online travel agent.
loveholidays prides itself on giving customers unlimited choice, unmatched ease and unmissable value when booking a holiday, making it the smart way to get away. It puts together a choice of 40,000 hotels and flights from all major airlines and airports in the UK, Ireland, Germany, Austria and the Netherlands, offering holidaymakers a trillion possible package holiday combinations, including the perfect one for them.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.
For additional information on Calabrio view their Company Profile
