Jabra Call Control for NICE CXone in the contact centre
Designed to extend the value of your NICE CXone solution, this free browser-based software from Jabra offers a unique call control experience to improve contact centre employee productivity.
This software enables agents to control active calls directly from their headset controls (or its control unit).
– Easy to deploy. Ideal for cloud-based contact centres with Jabra software enabled centrally
– Integrates seamlessly with the NICE CXone platform
– Enhances agent efficiency and customer satisfaction
The call control provides intuitive call handling on Jabra professional headset including:
– Answer, reject, or hang up a call
– Control volume up/down and mute during a call
– Put a call on hold and resume the call
Easy for IT Administrators
No need for end-user software installation. Integration is enabled in the cloud by IT administrator.
Easy for Contact Centre Agents
– Manage conversations seamlessly with one-touch call control directly from the headset controls or its control unit, for productivity gains and a better customer experience.
– Optimise Average Handle Time (AHT) by quickly navigating through calls, workflows and customer service applications simultaneously.
– Handle multiple calls and switch between the customer and supervisor (active call/call on hold) for when assistance is needed.
For additional information on the Jabra Call Control for NICE CXone Click Here
Jabra is a world leading brand in audio, video and collaboration solutions – engineered to empower businesses. Proudly part of GN Group, we are committed to bringing people closer to one another and to what is important to them. Jabra engineering excellence leads the way, building on over 150 years of pioneering work within GN. This allows us to create integrated tools for contact centers, offices, and collaboration to help professionals work more productively from anywhere. www.jabra.com
Founded in 1869, GN Group employs more than 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in 100 countries across the world
For additional information on Jabra view their Company Profile
