Digital Transformation in Contact Centres. Millennial Skill Gap?
Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn, MD EMEA North, Jabra…
Jabra
Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of Jabra The humble contact…
Financial Growth See Jabra Continue To Add New Talent
Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist, has announced yet another…
Contact Centre Network Northern Ireland Awards
Contact Centre Network Northern Ireland (CCNNI) host inaugural industry awards Contact Centres from across the industry in Northern Ireland were…
Jabra Announce Hiring of New Employees Across UK&I
Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra, the sound specialist, has…
Jabra Launch Engage 50, Professional Digital Contact Centre Headset
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With three patents, the Jabra…
Jabra to Exhibit at Microsoft Future Decoded 2018
Jabra to exhibit at Microsoft Future Decoded 2018 – Visit the Jabra stand to find out more about the Jabra…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to provide UK and Ireland-based…
Jabra Microsoft Teams integration with Speak 710
Jabra announces Microsoft Teams integration with the Speak 710 conference speaker and new professional true wireless earbuds • Jabra Speak…
Can Voice Analytics Stem the Customer Satisfaction Skid?
Big data, in the form of speech analytics, is revolutionizing the way customer service is delivered in contact centres. Can…
What Companies Forget When Fighting Cyberattacks
Never underestimate the ingenuity and effort that burglars will put into their work. If a team of committed criminals knows…
Traditional Wireless Technology is a Waste of Space
When people say that the world is shrinking, they usually don’t mean it literally. Yet that’s exactly what’s happening in…
Digitally Enhance Customer Service. Don’t Fully Automate It
As the saying goes, “A problem shared is a problem halved.” Why then are many organisations automating their customer service…
Jabra Reveals Top Workplace Productivity Trends
Working from home now considered the most productive option while noisy colleagues are biggest distraction to getting the job done…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones, three times user density,…
Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones, three times user density,…
Jabra Launch Contact Centre Cashbacks Promotion
Jabra launches new Cashbacks promotion – Offers on professional contact centre headsets and speakerphones to provide UK and Ireland-based customers…
Forget Looking…. Listen to What’s in Your Blind Spot
Forget Looking…. Listen to What’s in Your Blind Spot – Holger Reisinger “Seeing is believing” – or so the old…
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger Are barking dogs, roaring…