At the CCA Excellence Awards 2026, Capita’s contact centre division had a highly successful night, securing…
Category: – Contact Centre News
News from the UK contact centre industry
HM Revenue & Customs Awards Capgemini Contact Centre Contract
HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to…
TP Secure 3-Year ScotRail Contact Centre Outsource Contract
TP appointed by ScotRail to deliver multi-channel customer contact services TP has been awarded a new…
Why Fixing the Contact Centre Won’t Fix Your Customer Experience
Why Fixing the Contact Centre Won’t Fix Your Customer Experience – Richard Higginbotham, Product Marketing – Intelligent Automation…
IPI Surpasses 150 Monthly Sessions across its Carrier Network
IPI surpasses 150 monthly sessions across its carrier network, reinforcing carrier-grade scale and operational maturity IP…
How European Organisations Are Redefining the Contact Centre Approach to Sales
New ECCA Research Reveals How European Organisations Are Redefining the Contact Centre Approach to Sales Visionary…
Synthflow AI & 8×8 Enter Strategic Partnership
Synthflow AI & 8×8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres ,…
Contact Centre Leaders say the same thing: Telephony volumes will fall….
Year after year, contact centre leaders say the same thing: telephony volumes will fall. In the…
CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders
Leading organisations from across the UK have been recognised for excellence in customer service and experience…
Cirrus Named as NiCE UK&I AI Partner of the Year
Cirrus has been named as UK&I AI Partner of the Year by NiCE, the global leader…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the…
Half of Brits Struggle with Workplace Motivation during Summer
Over half of Brits struggle with workplace motivation during summer – An employee wellness report from Jukebox…
The Gulf Between Business Belief and Customer Experience
UK Businesses aren’t delivering – new report shows gulf between business belief and customer experience UK…
Leading Formula 1™️Technology Expert to Close Sabio Disrupt London
Sabio Group, the AI-first expert services partner focusing on CX transformation in the contact centre, have…
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe…
Medallia Deepens Investment in Partner Ecosystem with New Service Partner Programme
Medallia deepens investment in partner ecosystem with new Service Partner Programme, expanded engagement opportunities and awards…
Sabio Group Achieves Genesys Elite Partner Status
Sabio Group have announced that it has achieved elite partner status — the highest tier of…
Nearly One-Third of Contact Centre Agents Plan to Quit
A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres,…
Content Guru Scores Highest Rating in 2026 Gartner CCaaS Report
Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer…