Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece
Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has announced its sixth major office location in Europe is set to open in Athens, Greece. The new location will support Content Guru’s growing Global Operations Team and extend the business’s dominance in Europe where it is the leading provider of CX technology.
The new location, in the Marousi district of Athens, will primarily focus on enhancing the resilience, security and scalability of Content Guru’s storm® platform. Marousi is a strategically important location due to the area’s thriving technology and developer landscape, as well as its ability to support maintenance windows in multiple key global locations, including the US. Infrastructure support engineers working in Athens will work seamlessly with other Content Guru teams around the world, contributing to multiple continuous improvement programs.
Content Guru continues to solidify its position as the leading innovator in CX, with over 70% of its workforce operating in technical roles. To support ongoing and significant year-on-year growth, the business is continuing to expand its European footprint. The recent launch of the new Global Operations Support hub in Athens is the latest step in this strategy, following the successful opening of Content Guru’s development hub in Porto, Portugal, in 2023.
Martin Taylor, Co-Founder & Deputy CEO at Content Guru, explained,
“Athens boasts a strong and expanding technology workforce, and its central geographical location will significantly enhance our global operations,”
“This expansion directly benefits Content Guru’s rapidly growing customer base, enhancing storm‘s market-leading reliability, scalability and security. We’re excited to continue our European expansion, reinforcing Content Guru’s position as the de facto CX technology provider for the region.”
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Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
