Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered platforms that put people first. The recognition reflects Cirrus’ strong performance within the NiCE 360 SUCCEED Program for 2025, recognising partners that consistently deliver customer impact, operational excellence, and strategic alignment.
The Platinum tier represents the highest level of partnership within the NiCE ecosystem and is awarded to organisations that demonstrate sustained delivery quality, customer success, and commitment to long-term value. For Cirrus, the achievement builds on a long-standing partnership with NiCE and follows its recognition as NiCE Game Changer Partner of the Year in 2024.
Cirrus works closely with organisations operating complex, high-pressure customer environments, supporting them across consultancy, implementation, optimisation, and ongoing improvement. Its focus is on ensuring customer engagement technology delivers practical, measurable outcomes for both customers and the people delivering service.
Reflecting on the milestone, Jason Roos, CEO of Cirrus, said:
“This recognition is about the trust our customers place in our teams and the way we work alongside them. Platinum status reflects the practical, day-to-day work that goes into improving customer operations, and the partnership we have built with NiCE over time. We are proud of the work and the people behind it.”
The Platinum tier sits within the NiCE 360 SUCCEED Program, which is focused on strengthening NiCE’s global partner ecosystem to accelerate growth and deliver consistent customer outcomes. Platinum partners work closely with NiCE sales, enablement, and partner teams to support execution across regions.
Commenting on the partnership, Darren Rushworth, President, NiCE International, said:
“Cirrus has demonstrated strong alignment with NiCE’s mission to build a best-in-class partner ecosystem that accelerates growth and delivers exceptional results for customers.”
“Their focus on execution and customer success makes them a valued strategic partner, and we look forward to supporting their continued momentum.”
Cirrus provides AI-powered contact centre platforms designed to support interactions that solve real problems, for customers and for the people supporting them. The company focuses on helping organisations run customer operations that feel calmer, more effective, and easier to manage, with technology that works in real-world environments.
Through its proprietary product, Cirrus Halo, and its award-winning partnership with NiCE, Cirrus delivers enterprise-grade contact centre capability without unnecessary cost or complexity. Its approach combines flexible platform design with a high-touch service model, helping organisations gain practical insight, support agents more effectively, and improve customer outcomes at scale.
