Empowering Women, Shaping the Future: Highlights from the CCA Women in Leadership Awards 2025
CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in Manchester. The event celebrated exceptional women driving innovation and excellence across the customer service and experience sectors.
Created to recognise women at all levels of leadership, the awards shine a light on those shaping the industry’s future, fostering inclusive cultures, and delivering outstanding results across both private and public sectors.
CCA’s Executive Chair, Anne Marie Forsyth, said:
“Today has been a truly inspiring celebration of the incredible talent within our industry. I extend my warmest congratulations to all our winners. Their achievements reflect their dedication, innovative spirit, and unwavering commitment to leadership excellence. The calibre of finalists was exceptional, and we’re proud to provide a platform that elevates their success and inspires the next generation of leaders.”
The ceremony followed a rigorous judging process, celebrating leaders recognised for their skill, vision, and impact.
A highlight of the day was a keynote from Emma J Bell, author of The True You, who explored how genuine confidence can be cultivated by rewiring our thinking. She offered practical tools for reducing anxiety, leading with calm, and embracing self-compassion—reminding attendees that true leadership starts within.
The programme also featured a lively panel discussion, The Real Power of Leadership, with Lindsay Kirk (Scottish Widows), Lindsay Harrison (The Very Group), Sharon Johnston, (CCA Global), Carly Loveridge (Currys), Stephen Pier (NatWest), and Diane Burke (CalMac Ferries). Blending humour and honesty, the panellists shared personal stories and insights on authentic, compassionate leadership—highlighting how courage, balance, and self-awareness can empower both leaders and teams.
The Winners:
Emerging Leader of the Year
Katrina O’Brien, Serco
Role Model of the Year
GOLD: Charlotte Tomas, Places for People
SILVER: Julie Reid, SGN
BRONZE: Sarah McKay, Concentrix
Innovation in Action Award
GOLD: Wendy Griffiths, Birmingham City Council
SILVER: Raquel Beata Correa, Uisce Éireann
BRONZE: Christine Sheerin, NatWest
Women’s Network of the Year Award
The University of Oxford Women in Engineering (WiE)
Digital Disruptor Award
Jacqui Hepburn, NHS 24
Inspiring Leader of the Year
GOLD: Jen Wright, Department for Education
SILVER: Rachel Phillips, DVLA
BRONZE: Linda Spence, SGN
Excellence in Leadership Award
GOLD: Alexa Collinson, Chase UK
SILVER: Kerry Potter, SGN
JOINT BRONZE: Claire Christie, Concentrix
JOINT BRONZE: Frances White, Lloyds Banking Group
CCA Global is dedicated to helping organisations enhance the service and experience provided to customers.
CCA’s community of customer service and CX leaders meet regularly to challenge norms, discuss best practice, and critically, produce new thinking on future customer service strategies for brands in public and private sectors, large and small.
With almost 30 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda supports this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.
For additional information on CCA Global visit their Website
