Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
Category: – Products
8×8 Introduces Service Management for Contact Centres
8×8 Introduces Service Management for Contact Centres to Help Organisations Provide Best-in-Class Customer Experiences 8×8, Inc.…
Noetica Granted U.S. Patent for Live Person Detection
Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System British Company Brings…
Talkdesk Announces Launch of Talkdesk Agent Assist
Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced…
Drive Efficiency with Call Centre Reporting & Analytics
Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting…
Teleopti Reimagines WFM with Grant the Chatbot
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…
Clarabridge Unveils New Customer Experience Innovations
Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement Advanced, AI-powered technology enables the world’s…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced…
Edenred Launch SaaS Based Incentives Platform
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today,…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…
Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8…
Serenova Strong Market Traction with Quality Management
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption…
CallMiner Launch Customer Experience Solution
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of…
Nuance Reinvents Agent AI for the Contact Centre
Nuance Reinvents Agent AI for the Contact Centre – Proven technology brings real-time insights to human…
Talkdesk Amplifies Innovation for Enterprise Contact Centres
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…
Sytel & Afiniti Bring AI Products to Contact Centres
Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…