Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
Category: – Homeworking
UK Contact Centre Workers have Right to Request Flexible homeworking
UK contact centres are bracing themselves for a flood of requests from employees wanting to work…
Jabra Announces New Cashback Promotion
The Jabra Cashback promotion has been updated for quarter two to provide authorised partners with a…
Remote Working – Good Bad or Ugly?
Much has been written about the benefits of remote working – some contact centres embrace the…
Returning service operations to the UK? Try cloud-based homeworking
The tide is turning in the outsourcing world. What was once a flood of companies turning…
Contact Centre Homeworking – Is it time to think again?
Contact Centre Homeworking – Klaas van der Leest, UK Managing Director, Intelecom outlines five reasons why…
The Rise of the Chief Happiness Officer
Companies are desperately fighting declining productivity all over the world. Until now, cost-cutting, managerial control, and…
Sensée Reaches Milestone of 500 UK Home Agents
Contact centre homeworking specialist Sensée has appointed its 500th HomeAgent as the company continues to expand…
Sensée joins CIFAS
Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS –…
Contact centres are your No. 1 source of business intelligence says Jabra
To many companies, a call centre is merely a customer service necessity. But a contact centre…
The Role of the Home Agent within the Contact Centre
Sitel is reporting an increased use of the home agent model within the contact centre environment.…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…
Jabra 75% of UK workers suffer from emotional problems in the workplace
Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…