Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…
Category: – Contact Centre Tips
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…
Motivate Your Contact Centre Team During The Summer Months
Britain has seen some scorching summer weather already this year and it’s likely there’ll be more…
Ten top tips for managing sickness absence – Sage
A survey conducted last year by the Chartered Institute of Personnel and Development found that absence…