CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Category: – Company Info
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
4net Technologies wins Avaya Partner of the Year
Avaya has voted 4net Technologies as its Partner of the Year at the recent Avaya Annual…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for…
Jabra – The Search for Contact Centre SuperAgents
Jabra SuperAgents, Contact-Centres.com and Red Letter Days for Business partner to launch a major industry competition…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Jabra believes UC industry must thelp businesses drive up adoption rates
Jabra believes that the UC industry must take greater responsibility to help businesses drive up adoption…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is…
Find the Data and the People that Will Help You Succeed
How to Find the Data and the People that Will Help You Succeed – Article by…
VoiceSage Mobile Messaging Revenues Continues to Soar
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM)…
Are you ready to be a JABRA SUPER AGENT?
The winning Super Agent will receive a once in a lifetime experience at work, including: –…