Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when…
Category: – Company Info
Jabra Makes Great Sound Look Good at Red Dot 2014
A new design process has made the Jabra BIZTM2300 one of the very first industrial design…
IVR self-service session costs 6 times less than a call to an agent
Visual IVR set to give telephony self-service a shot in the arm New research published by…
Company Culture is Holding Back the Connected Business, not Technology
Enghouse Interactive survey reveals culture and structure is inhibiting the growth of connected businesses, despite most…
Jabra adds Bluetooth® to the Jabra PRO 900 Series
Missed calls mean missed opportunities. With the newly added Jabra PRO 900 headsets featuring Bluetooth connectivity,…
Ventrica to provide customer service for Purplebricks
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
Enghouse Systems Acquires IT Sonix AG
Enghouse Systems Limited have announced that it has acquired IT Sonix AG for a purchase price…
Jabra Invests in Business Growth Initiatives
Jabra UK & Ireland Business Solutions recent investment in growth initiatives sees the promotion of two…
Sensée Reaches Milestone of 500 UK Home Agents
Contact centre homeworking specialist Sensée has appointed its 500th HomeAgent as the company continues to expand…
Web chat: Why it’s becoming the customer channel of choice
Klaas van der Leest, UK Managing Director, discusses the benefits of Web chat and explains how…
RIP Average Handle Time says Enghouse
Historically, many contact centres have prioritised reducing average handle times. In the past, the metric has…
Evolution Demands New Communication Solutions – Jabra Biz 2300
The contact centre of tomorrow will play an even greater strategic role in shaping brand perception…
Jabra to showcase new UC-optimised headset at Connected Business 2014
Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new…
Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…
Exact Mortgage Experts offers clients round-the-clock payment option
PCI DSS-compliant solution protects customer data, boosts agent productivity and improves customer experience Exact Mortgage Experts…
Sensée joins CIFAS
Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS –…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Could your customer service be compromising sales targets?
Here’s how to turn a cost centre into a profit centre Forrester Research predicts that online…
Jabra Promotes Robert Stockford
Jabra are very pleased to announce the promotion of Robert Stockford to the role of Channel…