Pindrop launches European Cloud to defend contact centres and enterprises from fraud attacks in the voice…
Category: – Products
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…
Jabra launches Evolve2 30 to keep you productive
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort »…
Sytel Softdial Contact Centre on Salesforce AppExchange
Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
Calabrio QM Connector Now On Salesforce AppExchange
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Customers…
NICE Introduces NTR-X, Next Generation Compliance Solution
NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several…
Noble Receives Award for Gamified Learning Management System
Noble Systems Receives “2020 Workforce Optimisation Innovation Award” for its Gamified Learning Management System Noble Systems,…
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate…
Calabrio Receives Perfect Customer Satisfaction Scores for WFO
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio…
Contact centres Can Speed Up Phone Payments
Contact centres can speed up phone payments while giving agents and customers a frictionless experience. Contact…
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch…
Mitel Partnership with Noetica Delivers Major Wins in 2020
Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020 Mitel’s contact centre technology portfolio is…
Xdroid Applauded for Voice & Facial Analytics
Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio –…
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless…
Noble IVR Reduces Hold Times for Improved CX
Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service Noble Systems, a global leader…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre…