The Caravan and Motorhome Club’s Contact Centre scoops gold at the UK National Contact Centre Awards
The Caravan and Motorhome Club has won this year’s UK National Contact Centre Award for ‘Giving something back’. The 29th prestigious awards were announced at Old Billingsgate earlier this week to recognise individual, team and company best practice amongst the UK’s 6000+ Contact Centres.
The new ‘Giving something back’ category recognises organisations that have delivered activities to support their Corporate Social Responsibility strategy, to include giving back to their local communities, charities and to the environment. The Club is proud to have been recognised for this award. They always strive to support their community whilst helping members and potential members enjoy the great outdoors.
Harvey Alexander, Director of Marketing and Membership Services, at the Caravan and Motorhome Club, said,
“Receiving an award and three shortlists this year is a wonderful testament to all the hard work of our Contact Centre team. Every team member should feel proud of themselves for the work they do to provide exceptional customer service to our members and potential members, it really is a fantastic achievement for everyone involved.”
Caravan and Motorhome Club Contact Centre employees are required to promote and sell a range of the Club’s services and products, handle member and non-member enquiries and resolve any complaints to the required standards. All staff are trained thoroughly to provide excellent customer service at all times.
The Club was also shortlisted for Best Apprenticeship Programme, Most Effective New Employee Experience and Best Colleague Wellbeing Programme. The UK National Contact Centre Awards judges mark each category by innovation, team-working, employee engagement, the delivery of superb customer experience and more.
Championing and helping its members get more from the great outdoors, whether glamping or touring, the Caravan and Motorhome Club represents the interests of over 1.1 million caravan, motorhome, campervan and trailer tent owners across the UK. With over 116 years of knowledge and expertise, the Club has a wealth of experience and prides itself on offering great value and high quality campsites for tourers and glampers.
Caravan and Motorhome Club membership is just £63 per year and provides members with access to over 2,700 quality campsites across the UK and Europe. As the UK’s No. 1 rated touring club* it makes sure members get the most from their membership, saving them money with great value offers whether touring or at home.
The Club also offers a range of escorted European tours which are protected by ABTA. Plus escorted and independent tours in Australasia, North America and Southern Africa which are also fully protected, either by ABTA or ATOL when a flight is included. All members can take advantage of expert advice, overseas travel services, cover and insurance and exclusive member offers and discounts.
For additional information on the Caravan and Motorhome Club visit their Website
