Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Taking the Travel Experience to New Heights: A Guide for CX Leaders
Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…
Jabra Research: How Audio Volume Affects Performance & Office Vibe
Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…
Adamo Dials Up Customer Satisfaction with Sabio Partnership
Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…
Signed, Sealed, Delivered – the Demise of Customer Experience
Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre. Jonathan Sharp, CEO,…
Avaya Announces CEO Leadership Transition
Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…
Practice Plus Group NHS 111 Contact Centre Moves to North East
Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…
IPI Awarded Highest Possible Employer Rating by Best Companies
IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
First-Contact Resolution Ranked as most important Driver of CX
First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping…
Content Guru’s storm Platform Wins Enterprise Solution of the Year
Content Guru’s storm Platform Wins Enterprise Solution of the Year at IT Europa Channel Awards 2024…
Improving Customer Experience (CX) with Self-Built AI
Improving Customer Experience (CX) within contact centres with Self-Built AI AI applications help organisations improve their…
Home Group transforms contact centre operations
Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and…
Home Group Transforms Contact Centre Operations with Business Systems
Home Group transforms contact centre operations with Business Systems Ltd, achieving rapid ROI and significant efficiency…
How DORA will Push Financial Firms to Enhance Operational Resilience
How DORA will Push Financial Firms to Enhance Operational Resilience – James Dodson, Sabio Group, discusses.…
Contact Centre Migration: CardEasy Cloud Migration Guide
Contact Centre Migration: CardEasy Cloud Migration Guide Organisations are moving their contact centres to the cloud…
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…
European Contact Centre & Customer Service Awards Entry Deadline
The European Contact Centre & Customer Service Awards entry deadline is only two weeks away –…
DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
DORA’s Knocking: Will Financial Services Organisations Weather the Storm? James Dodson,Sabio Group, discusses. As the winds…